Terms and Conditions
15% of total tour cost due at the time of booking
85% or balance no later than 60 days prior to tour departure date
Up to 30 days before departure: refund less 15% registration and guarantee fee.
Between 30 and 15 days : refund less 25% of the total.
Between 14 and 5 days: refund less 50% of the total.
Between 4 and 1 day(s): refund less 80% of the total.
Less than 24 hours or failure to turn up: No refund, 100% of the total is payable.
All refunds are subject to administrative fee of 15% of total tour value
The above times are based on Spain time. In order to provide enough time for processing cancellation, guests need to add 5 business days to the above timeframes. An administration fees of 15% on any monies paid by the client will be charged prior to refund.
We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance.